It was morning and I had to buy bread and cheese and other ingredients for breakfast. Near our house in Tbilisi, most bakeries and dairy shops only accept cash because they don’t have a bank terminal to accept Visa, Mastercard, etc. So I went to the ATM to get some cash with my bank card. After inserting my bank card into the ATM, it seemed like my card was erased, yes, the ATM had swallowed my bank card. At that time, I had no cash or bank card so that I could at least buy something from the supermarket and have a snack in the morning. I had to wait until 10 am for the TBC Bank branch next to the ATM to open and start working.
When the bank branch opened to the public, I think I was the first customer to enter the bank. I told the bank operator about the incident and she replied:
- If you want to get your bank card from this branch, I will register your application. You need to wait at least 5 business days for the card to arrive.
- I didn't know it takes 5 days for the card to arrive from the ATM in front of the branch. But I need to withdraw a small amount of cash from my account now, what should I do?
- Your bank account is linked to MasterCard and you can only withdraw money with it unless you close your bank account, in which case the entire balance will be given to you.
- I don't want my bank account to be closed, I need it. Is there a way to get my bank card sooner?
- Yes, you can apply for a new card, in which case your new card will be ready for delivery tomorrow afternoon.
- Tomorrow afternoon is too late for me, but do I have to pay a fee to apply for a new card?
- Yes, you have to pay the same fee for the new card issuance and subscription as your old card.
- The problem was with your ATM, is it fair that I have to be without a card for a day and pay for a new card again?
- This is our policy, you either have to wait 5 business days or pay for a new card.
I borrowed some cash from an acquaintance to do my daily chores and wait for my bank card to be returned.
I waited for about a week for my card to arrive at the branch. That morning I went to the bank branch to meet the operator and he found my card in a special room. After talking to the operator, I realized that the problem of swallowing the card was not unique to me, but that it had happened to many people. The operator said that sometimes technical problems caused this to happen. Anyway, I took the card and quickly went to my office.
In the evening, after finishing work, I went to the supermarket to do some shopping. After picking up the necessary goods and waiting in line at the checkout, the cashier told me that there was a problem with your bank card and the payment could not be processed. I had no choice but to leave the store without making a purchase and went to the ATM. When I inserted my card into the ATM, I received a message that your card was invalid. I quickly rushed to the nearest TBC Bank branch to solve the problem, but the bank's business hours for accepting customers had ended. I asked a bank employee who was leaving his office to listen to me, and fortunately he agreed. I told him that I had not had banking services for about a week and now that I wanted to make a purchase, the card was blocked. He replied that in a situation like yours, the bank automatically blocks the card, you can visit the branch during office hours and reactivate it. Unfortunately, the employee who handed me the bank card in the morning did not tell me that the card was blocked.
The above story is one of the troubles that a person faces, without being at fault. The ATM had stolen my card and I had no role in it.